Selling a product or service over the phone is a challenge in itself. Potential customers have no idea who they’re speaking to or what you’re selling. It’s up to you, as the seller, to make sure a customer is getting exactly what they need without even seeing the item or offer in the first place. …
How To Handle Indecisive Customers Over The Phone Read More »
As a small business owner, you tend to have many things on your plate. Your packed schedule demands you to be in several places at once. It’s critical to have a favorable return on investment (ROI) on all of your efforts, from preliminary startup expenses and comprehensive strategic planning to promote your products and services. …
How A Virtual Receptionist Service Can Help Your Small Business Increase Its ROI Read More »
Knowing how to deal with a rude customer or answer nasty phone calls is one of the most challenging aspects of customer service. Customers that are rude to business owners and customer care representatives happen frequently. However, even if you deal with customers regularly, a sudden outburst of animosity can put you on the spot. …
The Disadvantages & Advantages Of Call Scripting Call scripting is one of the most contentious issues for company employees and agents in the call center industry, owing to conflicting viewpoints. Many people support call scripting, but others are still opposed. Using scripts, you can ensure that employees or agents say the correct thing at the …
We Look Forward To Serving You!
© 2021 All rights reserved