The Virtual Receptionist Blog
Your #1 resource for everything about virtual receptionists and call centers. It's for business owners that are considering hiring a virtual receptionist service and a resource for anyone that wants to improve their customer service skills in today's modern market.
Ways To Keep Operational Costs Low
Understanding how to keep operating costs low while growing a business is essential for many entrepreneurs. By lowering your operating expenses, you will be able to stay ahead of the competition. Entrepreneurs should always be on the lookout for methods to cut costs without jeopardizing the quality of their product
Call Scripting Do’s and Don’ts
Customer service representatives have one of the most demanding jobs and one of the most productive and vital. Challenging scenarios arise in everything from customer assistance to order taking. It all comes down to how you handle it, and this can mean the difference between gaining and losing customers. One
How To Say No To A Customer Nicely
It’s impossible to always provide customers with what they exactly demand. Accepting every conceivable mode of payment, suggesting full refunds on everything, or providing each of your customers’ demands — down to the tiniest of details — would be both unfeasible and objectionable. You’ll have to tell your customers “no”
How To Handle Indecisive Customers Over The Phone
Selling a product or service over the phone is a challenge in itself. Potential customers have no idea who they’re speaking to or what you’re selling. It’s up to you, as the seller, to make sure a customer is getting exactly what they need without even seeing the item or
How A Virtual Receptionist Service Can Help Your Small Business Increase Its ROI
As a small business owner, you tend to have many things on your plate. Your packed schedule demands you to be in several places at once. It’s critical to have a favorable return on investment (ROI) on all of your efforts, from preliminary startup expenses and comprehensive strategic planning to
Dealing With Rude Customers Over the Phone
Knowing how to deal with a rude customer or answer nasty phone calls is one of the most challenging aspects of customer service. Customers that are rude to business owners and customer care representatives happen frequently. However, even if you deal with customers regularly, a sudden outburst of animosity can
Disadvantages Of Call Scripting
The Disadvantages & Advantages Of Call Scripting Call scripting is one of the most contentious issues for company employees and agents in the call center industry, owing to conflicting viewpoints. Many people support call scripting, but others are still opposed. Using scripts, you can ensure that employees or agents say