Customer service representatives have one of the most demanding jobs and one of the most productive and vital. Challenging scenarios arise in everything from customer assistance to order taking. It all comes down to how you handle it, and this can mean the difference between gaining and losing customers. One way of successfully handling customers …
It’s impossible to always provide customers with what they exactly demand. Accepting every conceivable mode of payment, suggesting full refunds on everything, or providing each of your customers’ demands — down to the tiniest of details — would be both unfeasible and objectionable. You’ll have to tell your customers “no” one way or another. While …
Selling a product or service over the phone is a challenge in itself. Potential customers have no idea who they’re speaking to or what you’re selling. It’s up to you, as the seller, to make sure a customer is getting exactly what they need without even seeing the item or offer in the first place. …
How To Handle Indecisive Customers Over The Phone Read More »
Knowing how to deal with a rude customer or answer nasty phone calls is one of the most challenging aspects of customer service. Customers that are rude to business owners and customer care representatives happen frequently. However, even if you deal with customers regularly, a sudden outburst of animosity can put you on the spot. …
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